Refund Policy
Digital Asset Delivery and Refund Policy
Please note, once an order for purchase or sale has been confirmed by the customer, refunds or cancellation is not possible. All orders are final upon customer confirmation.
Delivery Process
- Deliveries are made only to the registered address of the customer.
- Please keep proof of identity ready at the time of delivery as it may be required for verification by the courier partner.
- If no one is available at the registered address to take delivery, delivery will be attempted at least once more.
- After failed delivery attempts, the package will be returned to the vault and the customer's balance will be credited back with the corresponding digital assets.
- Shipping charges will be payable again as and when the customer requests for delivery.
Quality Assurance
- Customers are required to verify that the package they are accepting has not been tampered with and is of acceptable quality.
- Once delivery has been taken by the customer, returns and refunds are not possible.
- All of our products are 100% certified and there should never be any problems with quality.
Issue Resolution
In the unlikely event of any issues, please contact support@idigi.com, and we will investigate the matter to resolve any concerns or issues.
Important Notes
- All sales are final once confirmed by the customer
- Delivery attempts will be made twice before returning to vault
- Shipping charges are non-refundable for failed deliveries
- Quality issues must be reported immediately upon delivery
- Refunds processed within 5-7 business days for valid cases
